Responsible Gaming

Responsible gaming is a fundamental principle at drakecasino, operated exclusively via drakegold.com, which is dedicated to promoting a balanced and conscious approach to gambling entertainment. Our objective is to ensure all players understand the risks related to gambling and make informed decisions about their participation. We are firmly committed to providing ongoing support, safeguarding your well-being, and upholding all operational requirements under Australian regulations.

Risk Awareness

It is important to acknowledge that, while gambling can be a form of entertainment, it may become problematic for some individuals. Recognizing early signs of problematic gambling is crucial for prevention and timely intervention. Consider the following indicators, which may signify the development of unhealthy gambling behavior:

• Frequent or Escalating Bets: Increasing wager amounts to maintain excitement or recover losses.
• Preoccupation with Gambling: Persistently thinking about betting activities, even outside of play sessions.
• Chasing Losses: Consistently attempting to recover previous losses by further gambling.
• Hiding Activity: Concealing gambling patterns or spending from family members or friends.
• Neglecting Personal Obligations: Prioritizing gameplay over work, school, or key personal commitments.
• Borrowing Money to Gamble: Seeking loans or selling possessions to continue betting.

Self-Assessment: Gambling Behaviour Test

Ask yourself the following questions. If you answer "yes" to several, you may be at risk of developing a gambling problem:

1. Do you gamble longer than you intend or more frequently than planned?
2. Have you tried to win back losses by continuing to gamble?
3. Do you feel restless or irritable when unable to gamble?
4. Have you lied to people important to you about the extent of your gambling?
5. Has gambling caused you to neglect work, education, or family obligations?
6. Do you borrow or sell personal items to fund your gambling?
7. Have you unsuccessfully tried to cut down or stop gambling?

If you are concerned about your responses, we strongly recommend reviewing the tools and support resources provided below.

Limits & Tools

Setting Deposit Limits

• Where to Set: Log in to your drakecasino account on drakegold.com. Navigate to "My Account > Responsible Gaming > Limits".
• How to Set: Select the type of deposit limit desired (daily, weekly, or monthly) and enter your chosen amount in Australian dollars (AUD).
• Timeframe Requirements: For your protection, deposit limit reductions apply immediately; increases become active after a 24-hour cooling-off period (in adherence to AU law, extended to 2025).

Session Time and Play Breaks

• Session Timers: Activate gameplay session reminders in "My Account > Responsible Gaming > Time Management" to receive notifications after preset intervals (e.g., every 1 or 2 hours).
• Take a Time-Out: To temporarily pause your gambling activities, select "Time-Out" for a period between 24 and 72 hours. During this time, account access and gameplay are suspended. Initiate this in your account settings or by requesting support at [email protected].

Legal Note: All player-imposed limits and session tools are implemented in accordance with Australia's Interactive Gambling Act and industry best practices to ensure player safety and compliance.

Self-Exclusion

How to Self-Exclude

1. Access Self-Exclusion: Once logged in to your account at drakegold.com, navigate to "My Account > Responsible Gaming > Self-Exclusion".
2. Select Exclusion Period: Choose from available options ranging from 6 months up to a lifetime ban (available periods: 6 months, 1 year, 5 years, permanent).
3. Confirm Decision: Review the terms and confirm your selection. You will receive a notification summarizing your exclusion settings.
4. Support Contact: For assistance or to request exclusion without accessing your account, contact our Responsible Gaming team at [email protected].

Consequences of Self-Exclusion

• No Access: Your account will be disabled for both login and gameplay for the duration of the exclusion period.
• Funds Withdrawal: You may withdraw any remaining balance by contacting [email protected]. Refunds outside the standard process may require further verification and are subject to AU legal framework.
• Irrevocability: Self-exclusion cannot be lifted before the selected term expires, in strict compliance with Australian laws.

Legal Disclaimer: Self-exclusion requests and processes reflect AU regulatory obligations enforceable to 2025. Reinstatement after the period is subject to a mandatory cooling-off and risk review by the Responsible Gaming department.

Support Resources

• GAMCARE (gamcare.org.uk): Confidential advice, live chat, and counseling on gambling addiction. 24/7 helpline: +44 808 802 3393 (international charges may apply).
• Gamblers Anonymous Australia (gaaustralia.org.au): Peer-support group meetings (in-person/online) and resources for compulsive gamblers. National helpline: 1800 858 585.
• Counselling Online (AU) (counsellingonline.org.au): 24/7 online counseling and support for Australians affected by gambling. Free and confidential.
• National Gambling Helpline (AU): 24/7 support, advice, and crisis intervention. Call 1800 858 585.
• Gambling Help Online (AU) (gamblinghelponline.org.au): Live chat, e-mail support, and resources for people experiencing gambling harm.

Help for Family

Supporting a Loved One

• Open the Conversation: Approach with empathy and without judgement. Express concern for their well-being and encourage dialogue about gambling habits.
• Listen and Understand: Allow the individual to share their side. Avoid confrontation and focus on support, not blame.
• Connect with Support Groups: Access Australian peer and professional family forums and chats such as:
  • Gambling Help Online Family Support
  • Gamblers Anonymous International
• Seek Professional Help: If needed, consult qualified counselors or psychotherapists specializing in addiction. National helpline 1800 858 585 is available for both gamblers and their families.

For urgent concerns, contact AU crisis hotlines or seek referral to local health services. Protect your own well-being and seek additional support as needed.

Operator's Commitment

Internal Risk Monitoring & Intervention

• Behavioral Analysis: drakecasino, through drakegold.com, continually monitors player activity patterns using evidence-based indicators to detect signs of problematic gambling (frequent deposits, session length anomalies, rapid bet escalation).
• Automated Warnings: Players identified at risk receive responsible gaming alerts within the account dashboard, including recommendations for self-assessment and limits.
• Proactive Support Contact: Where persistent risk patterns are identified (e.g., repeated deposit limit increases, self-exclusion reversals after expiry), support staff will initiate direct contact via e-mail ([email protected]) to offer guidance and available protective tools.
• Escalation to Mandatory Exclusion: Where required by law or internal policy, drakecasino reserves the right to enforce mandatory exclusion, in strict accordance with AU regulations and operator license conditions.

All internal controls are regularly audited to ensure ongoing compliance with the Interactive Gambling Act 2001 (Cth) and updated AU responsible gambling standards through 2025.

Updates

• Notification Channels: All changes to responsible gaming policies or procedures are communicated via:
• E-mail: Direct notification to registered player e-mail addresses linked to drakegold.com accounts.
• Website Banner: Prominent display on the responsible gaming page and/or user dashboard at drakegold.com.
• Review Recommended: Players are encouraged to periodically review this page for the latest updates.
• Last updated: 12 May 2025

Contact & Feedback

• Responsible Gaming Department E-mail: [email protected] (for all responsible gaming inquiries and support requests)
• Payout Queries: [email protected] (for balance withdrawals during exclusion or account closure)
• Rewards Support: [email protected] (for promotions and loyalty questions)
• Feedback Form: Use the in-account feedback portal under "My Account > Responsible Gaming > Feedback" to submit self-control or support requests. If this option is unavailable, e-mail support as above.

Note: For immediate help or to report urgent responsible gaming concerns, e-mail [email protected]. Responses are prioritized for all AU players. Live chat support will be available via drakegold.com in 2025.