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Privacy Policy

This Privacy Policy sets out how drakecasino, accessible via drakegold.com, handles personal information relating to its players and website visitors. The policy is intended to comply with all applicable Australian privacy legislation and online gambling regulatory frameworks and applies to all users of drakegold.com. Effective date: 1 January 2025.

Who We Are

OBSERVE: According to provided corporate data, drakecasino operates on drakegold.com, as part of the Drake Casino Group, with associated entities such as Gossip Slots. While full legal and registration data is not specified, we commit to maximum transparency and regulatory engagement based on AU requirements.

  • Operator: drakecasino, operated by the Drake Casino Group. Additional legal entity details will be confirmed upon regulatory request or user inquiry.
  • Official Website: https://drakegold.com
  • Data Protection Enquiries (DPO):
    • Email: [email protected]
    • Authorised contact: Hayley Bennett (Data Protection Officer and Compliance Contact)

If further legal or registration information is required, users may contact the support department listed above. All requests for regulatory or detailed company data will be addressed in line with AU law and best industry practice.

Regional Compliance Note: While certain registration and address data are presently undisclosed, drakecasino ensures full compliance with AU requirements by providing timely disclosure upon formal request from users or regulators.

What Personal Data We Collect

OBSERVE: Comprehensive data capture is central to secure online gaming operation. drakecasino, via drakegold.com, collects diverse data categories for lawful and legitimate operational needs. EXPAND: Categories are tailored to AU's Privacy Act 1988 and gambling-specific obligations.

  • Personal Data:
    • Full name, postal address (when collected), telephone number, date of birth, email address, government-issued ID for KYC (as needed)
  • Technical Data:
    • IP address, browser information, device identifiers, access and session logs
  • Payment Data:
    • Banking/account details, transaction records, withdrawal and deposit histories
  • Behavioral Data:
    • Betting, gaming and account history, navigation paths, click logs, interaction with promotional offers
  • Cookies & Tracking Technologies:
    • Session cookies, persistent cookies, and third-party analytics scripts

REFLECT: All data categories are processed strictly in line with AU privacy regulations, including special protections for sensitive information where required.

Legal Basis for Processing

OBSERVE: drakecasino processes data under defined legal bases in accordance with the Australian Privacy Act, state and federal gambling laws. EXPAND: Explicit, contract, legitimate interest, and statutory grounds apply depending on data type and processing purpose:

  1. User Consent: Obtained where legally required (e.g. marketing communications, certain cookies). Users may withdraw consent at any time via internal account features or by contacting support.
  2. Contract Fulfillment: Processing necessary for entering into and performing the contract of gaming service provision (e.g. account creation, payment processing, prize delivery).
  3. Legitimate Interests: Used for fraud prevention, service enhancement, and analytics, provided such processing does not override users' rights or freedoms.
  4. Legal Obligations: Processing required to meet regulatory obligations, such as KYC/AML verification, reporting to authorities, and retention under AU gambling and financial legislation.

REFLECT: drakecasino ensures each data processing activity is mapped to one or more legal bases, with special care in situations involving sensitive data or cross-border information transfer.

Purpose of Processing

OBSERVE: Data collected via drakegold.com is used strictly to enable and optimise gaming operations and regulatory compliance. EXPAND: Each processing purpose is justified by a specific business, security, or legal requirement.

  • Service Provision: Opening and maintaining accounts, facilitating deposits/withdrawals, executing gaming transactions
  • Service Improvement: Monitoring platform usage, developing and testing new features, technical troubleshooting
  • Marketing Communications: Delivering promotional offers via email or onsite messages, subject to explicit user consent and opt-out rights
  • Analytics & Reporting: Analysing user behaviour to optimise platform safety, functionality, and UX
  • Fraud Detection & Prevention: Employing technical tools and manual review to detect account misuse or suspicious financial activity
  • Regulatory & Legal Compliance: Satisfying responsibilities under AU laws, including reporting, anti-money laundering (AML), and "responsible gambling" requirements

REFLECT: All processing is limited to its stated purposes and periodically reviewed for compliance and proportionality.

Disclosure & Sharing

OBSERVE: To provide secure and lawful services, drakecasino may share data with third parties under tightly controlled circumstances. EXPAND: Such sharing is always subject to legal obligations, partner contracts, and user consent where required under AU law.

  • Payment Partners: Secure payment processors and financial institutions for executing deposits and withdrawals
  • Service Providers: IT infrastructure suppliers, data analytics vendors, software security auditors under confidentiality agreements
  • Regulators & Law Enforcement: Gambling authorities, AU regulatory bodies, and law enforcement on request or where required to comply with legal obligations
  • Affiliates: Marketing and affiliate partners, only where strict contractual data protection standards apply
  • Advertising Networks: With explicit user consent, certain data may be processed for targeted advertising or promotions, always in line with user opt-out rights

Legal Obligation: Data is never sold or disclosed to unauthorised entities. All disclosures are carefully logged, and partners undergo robust due diligence for data protection compliance.

REFLECT: Where disclosures are made to recipients outside of Australia, additional safeguards are put in place as described below.

International Transfers

OBSERVE: Due to the technical infrastructure of online gaming, some data processing may occur outside Australia, including the USA and EU. EXPAND: drakecasino applies industry-standard safeguards to all international transfers in accordance with the Australian Privacy Principles (APP 8) and global best practice.

  • Transfer Regions: Data may be shared with secure partners in the USA, European Union, or other jurisdictions as necessary for platform operations
  • Protection Guarantees: All transfers are governed by appropriate contractual provisions, including standard contractual clauses and rigorous data security standards
  • Legal Compliance: Partners are contractually required to uphold privacy standards equivalent to or exceeding those of AU law

REFLECT: Users will be notified in advance where cross-border transfers materially impact their rights, and additional consent will be sought where mandated by AU law.

Data Retention

OBSERVE: Data retention at drakecasino is governed by statutory and operational requirements specified under AU gaming and privacy law. EXPAND: Retention periods reflect best industry practice and are designed to minimise data held beyond necessary timelines.

  1. Personal & Account Data: Retained no longer than 5 years after user account closure, in accordance with anti-money laundering and regulatory obligations.
  2. Transaction Data: Maintained for 7 years post-transaction where required by fiscal and legal audit requirements.
  3. Session & Cookie Data: Retained according to cookie lifespan, typically not exceeding 24 months, unless otherwise required for security.
  4. Deletion Criteria: Data is deleted or anonymised once the retention period expires, upon verified user request, or when processing purposes are exhausted.

REFLECT: Requests for early deletion of personal data will be honoured unless restricted by overriding legal obligations.

Your Rights

OBSERVE: All users of drakecasino at drakegold.com enjoy broad rights over their personal data as established by AU law. EXPAND: These rights include direct access, modification, and control measures.

  • Access: Obtain a copy of your personal data upon request
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion ("Right to be Forgotten"): Request data erasure, subject to legal exceptions
  • Restriction: Limit the use of your personal data in specified cases
  • Objection: Object to non-essential processing or direct marketing at any time
  • Portability: Request a copy of personal data in a standard transferable format
  • Marketing Consent Withdrawal: Opt-out of marketing communications via internal dashboard or by contacting support

REFLECT: To exercise any right, contact [email protected]. All requests are processed within statutory periods (typically 30 days), subject to identity verification and applicable legal exemptions.

Cookies & Tracking Technologies

OBSERVE: drakecasino deploys cookies and similar tracking technologies for multiple essential and optional purposes. EXPAND: These are categorised and controlled to ensure privacy choices for all users.

  1. Session Cookies: Maintain secure login sessions and user navigation. Expire when browser is closed.
  2. Persistent Cookies: Retain preferences or login tokens to enhance convenience. Lifespan does not exceed 24 months.
  3. Third-Party Cookies: Engage analytics providers (e.g. Google Analytics) or authorised advertising networks, used only with user consent.
  4. Purposes:
    • Functional: Necessary for site operation
    • Analytics: Track aggregate user behaviour for service improvement
    • Advertising: Enable relevant promotions for consenting users
  5. Management: Control or disable cookies via browser settings or internal privacy panel. Note that disabling essential cookies may degrade platform functionality.

REFLECT: Detailed cookie policy and "manage cookies" tools are provided on drakegold.com. For further assistance, contact [email protected].

Data Security

OBSERVE: drakecasino is committed to upholding the highest standards of data security in line with AU, EU, and global gaming industry norms. EXPAND: Multiple technical and organisational safeguards are in place to protect user data across its lifecycle.

  • Technical Protections:
    • SSL/TLS encryption for all transmitted data
    • Data at rest stored with strong encryption protocols
    • Continuous network monitoring to detect unauthorised access
    • Regular penetration tests, vulnerability assessments, and software updates
  • Organisational Safeguards:
    • Data access strictly limited to authorised personnel via audit-logged controls
    • Mandatory staff background checks and ongoing privacy/security training
    • Incident response and breach notification procedures conforming to AU requirements

REFLECT: Security practices are regularly reviewed and upgraded to address emerging risks. Breach events, if any, are reported promptly in accordance with Australian Notifiable Data Breaches (NDB) scheme.

Complaints & Contacts

OBSERVE: drakecasino endeavours to resolve all privacy queries efficiently and transparently. EXPAND: Authorised contact channels are provided for direct DPO or support team communication.

Complaint Process: Users may lodge a complaint by emailing the above, describing the nature of their privacy concern. All complaints are acknowledged within 7 days and resolved in accordance with AU Privacy Act dispute procedures. If dissatisfied, users may escalate to the Office of the Australian Information Commissioner (OAIC).

REFLECT: drakecasino is committed to fair, timely resolution of all data protection issues for its AU users.

Updates

OBSERVE: To uphold legal clarity and adaptability, this Privacy Policy is periodically updated to reflect regulatory changes, operational adjustments, or user feedback. EXPAND: Users will be notified of substantive amendments via the drakegold.com website and, where appropriate, by email communication.

  • Publication: Latest version is always posted on drakegold.com/privacy
  • Notification: All major changes announced at least 7 days in advance of taking effect
  • Last Revision Date: 1 January 2025

REFLECT: Continuous policy review ensures ongoing compliance with AU privacy and gaming regulation. Users are encouraged to review this policy periodically for the most current information.